Admin Console Navigation

The REACH Admin Console provides one centralized location for you to manage all of your account data and information within REACH. It is accessible to any admin user with a REACH account, regardless of plan level.

In this article, we’ll walk you through the general navigation of the Admin Console and explain how to use and customize a few of the features. For a closer look at the individual tools and settings available, click on the links or search our Knowledge Base to read articles with more specific information.

Dashboard Numbers

  • The number of Supporters is the number of supporters listed in your account.
  • The Donations YTD is the total amount of donations for your account year to date.
  • The number of Sponsorships shown is the number of active sponsorships in your account.
  • The number of Active Sponsors is the number of active sponsor relationships.

Left Navigation

Add a New Shortcut

For your personal Admin Console Dashboard, you can add shortcuts enabling you to quickly navigate to various pages within the Admin Console. Common examples are to the Donations or Sponsorships modules, to a specific Project or Campaign you are in charge of or to a specific Setting such as Admin Users.

Here’s an example of a shortcut added for a specific Project page:

To add a shortcut:

  • First navigate to the screen you want to add a shortcut to
  • Click on the REACH logo > +Add More
  • Add a Title
  • Add the URL if you are not already on the desired screen – this is the link to the module within the Admin Console. For example, the URL for the Post Program Support Project module would be: /admin/projects/post-program-support
  • Click Create

REACH Modules

The left-hand column of the Admin Console lists all of the Modules that you will need for most of your everyday activities in REACH.

Clicking on Dashboard will take you back to the main dashboard shown upon sign-in. Clicking on a Module’s title will take you to that Module’s main page.

Modules include: Donations, Supporters (Supporters, Groups, Segments), Sponsorships (Sponsorships, Sponsorship Types, Conversations, Sponsorship Images), Trips, Campaigns, Projects, Places, Events, Products, Communication (Messages, Emails, Text Messages), Data Setup (Data Import/Export, Custom Forms, Custom Fields), Portal Content (Pages, Albums, Media), Reports.

Note: Modules listed may differ based on your plan level and your organization’s specific usage. For example, Campaigns is only listed if you are using Campaigns within REACH.

Underneath the Modules list, you will find buttons to Contact Support, Send a Secure Message/File(s), view the Knowledge Base, and Call Support.

Top Navigation

Using the Search Bar at the top of the screen, you can type in any specific name or detail to quickly find what you’re looking for within the primary modules of Supporter, Sponsorship, Project, Place, and Campaign.

Clicking on the three bars will hide the left-hand column, making the main page be shown as a full page.


Underneath the search bar you will see a Breadcrumb trail. This is intended to help ease navigation, orienting you to exactly where you are within the Admin Console at any time, and giving you quick links to return to previous sections or modules. This is an example of a breadcrumb trail:

In this example shown, clicking on Sponsorships will take you back to the main Sponsorships page from Ana’s record.

Fun fact: The term Breadcrumb originated from the Hansel and Gretel fairy tale in which the two children drop breadcrumbs to form a trail back to their home.

Right Navigation

Top Right Icons

The gear icon lists all of the available Settings you need to manage your REACH account, including: Account Settings, Retainer Service, Account Rules, Admin Users, Domain Names, Data Categories, Campaign Themes; Donation Settings for Donation Setup, Donation Categories, Donation Forms; REACH Portal Settings for Portal Setup, Portal Branding, Menus, Themes, CSS Editor, Site Integrations; Communications Settings for Text to Give, Email Templates, Mail Merge Templates.

The pop-out icon provides you with direct links to view your public REACH site.

The bell icon is where an Admin is notified of a Task that has been assigned to them. As shown above, the red number 1 indicates that the Admin that logged in has one Task awaiting them.

The Profile icon links to account information for the Admin User. This includes the Admin’s name and email address and provides the Admin the option to Change Password/Info, view Fullscreen, Enable/Disable Dark Mode or to Logout of the Admin Console.

Dark Mode

To enable or disable dark mode:

  • On the top right of the Admin Console, click on the Profile icon
  • Click on Enable Dark Mode to switch to dark mode
  • Or, click on Disable Dark Mode to end dark mode

Here is a split screen showing the difference with (right side) and without (left side) Dark Mode:

Bottom Right Icons

When an Admin clicks on the Grid at the bottom, they can Scroll Top to the top of the page, Logout of the Admin Console or View as a Full Screen.

At the very bottom of the Admin Console, you will see links to our parent company, Sugar Maple Interactive, LLC as well as an About us page, our Terms + Conditions and Documentation.


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