REACHpay Overview and FAQs

REACHpay is a payment gateway directly from REACH! We offer this PCI-compliant service through Stripe Connect.

When using REACHpay as your payment gateway, you can use the REACH Fundraising, Sponsorships, Essentials or Pro plans.

We know cost and efficiency are of utmost importance to our nonprofit partners. REACHpay provides you a payment gateway with less fees and the most up-to-date offerings and solutions, as well as security and efficiency features to cut down on your admin responsibilities.

With REACHpay, the only transaction fee you pay will be to REACH, and your entire donation process – including payouts to your bank account – will be handled within REACH. 

Simply put – using REACHpay as your payment gateway simplifies your donation process and lowers your overall costs.

REACHpay Benefits

Here are some of the many benefits of choosing REACHpay as your payment gateway:

  • Only one transaction fee processed to your nonprofit (no longer one fee for REACH and an additional fee for another payment gateway)
  • Secure, PCI Level 1 compliant through Stripe Connect
  • Automatic Card Updater (automatically scans your supporter’s payment methods to identify and update expired or no longer active cards – which means your cards on file are up-to-date and no donations are missed!)
  • Enhanced Fraud Detection
  • Ability to accept Google Pay and Apple Pay
  • Payouts directly to your banking account
  • Built-in Payout Reconciliation Report (view a summary of payout line items from REACHpay and their associated donations)

View a comparison chart to learn how REACHpay compares to other commonly used payment gateways.

REACHpay FAQs

Here’s a list of frequently asked questions about using REACHpay as your payment gateway.

What is the total cost for REACHpay?

To use REACHpay, your organization will be charged your monthly REACH plan fee + a flat 2.9% in REACHpay transaction fees.

Note: There will no longer be one transaction fee for REACH and one transaction fee for a separate payment gateway. 

Here’s an example:

REACH Essentials Plan with REACHpay:

$99/mo for Essentials + 2.9% transaction fees

REACH Essentials Plan without REACHpay:

$99/mo for Essentials + 1% REACH online transaction fees + 2.9% + 30cents other payment gateway transaction fees (Authorize.net, Stripe or Paypal Pro for example)

How are payouts handled?

REACHpay’s payouts will be distributed daily on business days, with a payout speed of 2 business days. REACH will transfer funds to your banking account each business day. The funds transferred will be for the donations received two business days prior.

Will REACHpay accept ACH/EFT?

REACHpay does plan to accept ACH/EFT payments. However, it is not ready for use. As soon as it’s available, we will let you know!

Will our donors know we switched payment gateways?

No, your donors will not know you switched payment gateways unless you decide to tell them. 

What’s the benefit of telling our supporters we switched to REACHpay?

If your donors are interested in donating via Google Pay or Apple Pay, REACHpay makes this an available option. REACHpay will also automatically recognize when a supporter’s credit card has expired or if they have been issued a replacement credit card and will update their information accordingly.  

Should you choose to tell your supporters you are switching payment gateways, these are great details to include. Otherwise, your supporters will just notice these options are available once you’ve enabled REACHpay.

How do we switch over to REACHpay?

New REACH clients have the option to begin using REACHpay upon initial sign-up.

Current REACH clients can easily switch their payment gateway to REACHpay. Simply contact our Support team to get started. Our Support team will review your account and then enable the option within your Admin Console to begin the REACHpay Setup Process.

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