REACHpay is REACH’s integrated, PCI-compliant payment gateway, powered by Stripe Connect. This article outlines how payouts, deposits, and balances work within REACHpay.

Payouts #

By default, REACHpay processes payouts daily on business days, with a 2-business-day delay. Funds deposited into your bank account each day reflect donations received two business days earlier.

Your current payout schedule is listed in the REACHpay Overview tab.

To edit your payout schedule:

• Go to the Payout Setup tab
• Click Change Payout Schedule
• Choose your payout frequency: Daily, Weekly, or Monthly
• If Monthly, select a Payout Month Day (1–31) to specify when payouts occur

Transaction Fees

REACHpay charges a single transaction fee per donation. We don’t invoice the fees at the end of the month, they’re charged as they’re processed. Your exact fee is shown under the Information section on all REACHpay pages. The transaction fee is deducted before funds are deposited.

For ACH/EFT (U.S. bank) donations, a $1 + 1% transaction fee applies. These donations typically withdraw from the supporter’s bank account within 1–3 business days and are marked as complete in REACH within 2–4 business days.

Bank Statements and Reconciliation

• Your bank statement will show the total deposit amount.
• Within REACH, the Payout view shows each donation that makes up the total.
• For detailed tracking, run a Payout Reconciliation Report. This report includes:
  • Donation amount
  • Associated transaction fees
  • Net payout amount

Viewing Payouts in REACH

To view your payouts:

• Go to Donations > Payouts

You’ll see a table with:

• Arrival Date
• Stripe ID
• Status
• Amount

You can adjust how many entries to show and use the search bar to filter payouts by any field.

REACHpay Account Balances#

At the top of the Payouts page, you will see your REACHpay Account Balance, which includes:

• Available funds (ready to be paid out)
• Pending funds (in process, not yet available)

In the event of refunds or chargebacks, REACHpay may apply a negative balance to your account. When this happens:

• REACHpay will first try to offset the negative balance with incoming donations
• If that is not possible, REACHpay will debit the external bank account on file
• If all debit attempts fail, payouts and debits are paused until the account is updated or REACH will charge the outstanding balance to the card used for your REACH monthly subscription

Deposits#

On your bank statement, REACHpay deposits will display:

• The deposit date
• The label “REACHpay”
• The total deposit amount

This structure ensures a clear view of your daily payouts and makes tracking donations and fees easy within your REACH account.

Here’s an example: