404 Error Page

REACH allows organizations to customize their 404 Error Page by updating the message shown and by adding a random set of sponsorships with a photo to encourage sponsorship.

This is the page that displays when a visitor attempts to visit a page that is no longer available. This can be due to a wrong link, a missing page or a sponsorships being marked as hidden, graduated or disabled and no longer being shown on the public page.

Note: Customizing this page requires an update to your Theme using HTML. This is a common request using our Retainer Service. Please contact our Support team for more information.

By default, this error page will include your organization’s logo and the following message:


Unfortunately, we are unable to locate the page you requested. Please check the web address you entered and try again.

To update the message displayed:

  • Go to Settings > Themes
  • Next to your Active Theme, click Edit
  • Under Templates, click Edit next to 404
  • Modify the template to customize the message as desired
  • Click on Update Template

Organizations commonly add a random set of available sponsorships with a photo to encourage sponsorship. Here is an example:

If you are using a Quartz 2.0 Theme, you can add the following HTML code to the 404 Theme template to add a set of random available sponsorships.

<div>   <hr>   <h2 style="text-align:center;">Interested In Current Sponsorship Opportunities?</h2>    <h3 style="text-align:center;">Here are some of our sponsorships in need:</h3>  </div> <div>   {% for sponsorship in account.available_random_sponsorships | limit:3 %}     <div class="col-sm-4 col-md-4 col-xs-12">       <div class="ot-portfolio-item" onclick="location.href='{{ sponsorship.url }}';" style="background: url(' {{ sponsorship.images["medium"] }} ') no-repeat center;">         <figure class="sponsorship effect-bubba" style="width:100%;" >           <figcaption>             {% if sponsorship.sponsored? == 'true' %}               <table class="center-table-sponsorship">                 <tr>                   <td class="status">                     <span class="alert-text"><strong>SPONSORED!</strong></span>                   </td>                 </tr>               </table>             {% endif %}             <h2>{{ sponsorship.title }}</h2>           </figcaption>         </figure>       </div>     </div>		   {% endfor %} </div>

Note: If you are using a Theme other than Quartz 2.0, please contact our Support team, as additional modifications will need to be made.


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