Blocked Text Messages

If a Supporter is not receiving text messages from REACH, this could be due to their mobile number being blocked by our texting system.

Notice: When a user opts out of a phone number that belongs to a Messaging Service, the user is also opted out to receiving all messages sent from that particular Messaging Service.

This most commonly occurs when a Supporter has replied to a system text with any of these keywords:

  • STOP
  • STOPALL
  • UNSUBSCRIBE
  • CANCEL
  • END
  • QUIT

When this occurs, any text messages to this Supporter will not be sent.

In order to successfully resend text messages to such Supporters, they must opt back in to your text messages by texting your number with one of the following keywords:

  • START
  • YES

Texting the above keywords to the number is also a recommended solution to restart text messages, regardless of if the Supporter replied directly to your number to stop the texts.

You can confirm your organization’s texting phone number by going to Settings > Text to Give.

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