REACH includes two different login pages – one for Admins and one for Supporters. They look very much the same.

Oftentimes, when an Admin is having trouble logging into their account, they are typically attempting to login on the Supporter page.

Here’s how to check:

The Admin login page will be similar to: https://organizationname.reachapp.co/admins/sign_in

The Supporter login page will be similar to: https://organizationname.reachapp.co/users/sign_in

If you are still having trouble, click on the Forgot Password link to reset your password.

Any login limitations are in place to protect the organization. Rapid entry of credentials can be flagged as bot activity, making this a security measure to prevent fraudulent or potentially harmful sign-in attempts.

A few things we’ve seen the best results on:

• Google Chrome is our recommended browser
• Manually type in both the email and password (instead of using auto-fill)
• Click the Sign In button instead of enter after a password

If you are still unable to access your account, please contact our Support team.