Too Many Emails

REACH sends several different notification emails so organizations are aware of any time the system sends an email to one of their Supporters.

For transparency purposes, these emails cannot be turned off. We want organizations to have a history of all emails sent by REACH to their Supporters.

Organizations are blind copied for emails sent to a Supporter for a new sponsorship sign up, new donation and failed donation. The general email address on file for your account is the email address that is blind copied.

Here are our recommendations:

We recommend a generic email address be used as your general Account Email. You can change the general email address used for your organization by going to Settings > Account Settings. To learn more, visit our Account Settings article.

Admin users can also review which transactional emails they are receiving. To do so:

  • Go to Settings > Admin Users > Notifications tab
  • Review your frequency options in the Admin Email Setting dropdown menu
  • From the Notifications list, choose which notifications to subscribe to
  • Click Save Changes
  • Note: To learn more, visit our Admin Users article

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