Domain Names

You can use your own domain name in REACH. To do so will require editing your DNS records with your domain name registrar and creating a CNAME to point to your REACH site.

Here are some example CNAMEs:
donate.example.org to point to demo.reachapp.co
sponsor.example.org to point to demo.reachapp.co
www.example.org to point to demo.reachapp.co

*Where “example.org” is your own domain name and “point to” is the unique SSL CNAME created in your REACH Account.


Here’s how:

  • Create a CNAME in your REACH Account by going to Settings > Domain Names
  • In the Hostname field, enter in the CNAME information you want to use
    (example CNAME from above would be www.example.org)
  • Click on Add Domain Name
  • Your Domain Name will load with with the Validated column set to “No” and a unique SSL CNAME value – copy the SSL CNAME value
    (Example: octagonal-slow-ujfekso3onfns5p8njtrobwh.herokudns.com)

  • Create a CNAME with your Domain Name Registrar (GoDaddy, Google Domains, 1and1, etc.) pointing to the SSL Value created in your REACH account.
    (Example: octagonal-slow-ujfekso3onfns5p8njtrobwh.herokudns.com)
  • Wait for the new CNAME to populate, this usually takes a few minutes but may take up to a day
  • Be sure your new CNAME is working by going to the newly created CNAME domain name, your REACH Portal should load
  • Go back to your REACH Account – Settings > Domain Names
  • Once you have confirmed your CNAME is working and your Validated Column has updated to “Yes”, click on the Make Primary button

Note: CNAME stands for Canonical Name and can be used to alias one name to another. When creating a CNAME, you cannot use the A record to point to your REACH site, you must use a CNAME. For example, if your domain name is example.org, you can use the name of www.example.org to create the CNAME. You cannot create a CNAME using just example.org.

The record you create should look similar to:

  • Type: CNAME
  • Name: www.example.org
  • Value: octagonal-slow-ujfekso3onfns5p8njtrobwh.herokudns.com
  • TTL: the default value

*Where the example.org is your domain name and Value is the SSL CNAME set up in your REACH Admin under Domain Names.

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