Customer Support

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New Donor Mobile App

We're excited to announce our new Donor Mobile App for iOS and Android! Since launching our updated donor portal earlier this year, we've gotten many requests for an app version. We're happy to report that the wait is over: we're releasing our new donor mobile app! To view pricing information, download a demo version

Invisible reCAPTCHA

To provide the best experience for your donors, we've implemented an invisible reCAPTCHA for all organizations to provide further fraud protection. The invisible reCAPTCHA works behind the scenes and is triggered when a user clicks the donate button. By monitoring how the user interacts with the donation form, reCAPTCHA is able to distinguish bot

Peer to Peer Challenge

We love the Peer to Peer Challenge concept for Virtual Fundraising! View a demo campaign here. It's a great way to stay engaged with your top donors, attract more supporters and encourage a healthy competition. What: With in-person events cancelled, turn your event's table captains or major donors into Peer-to-Peer Challenge

Essential Tools for Virtual Fundraising

Donors have been stepping up to support nonprofits like yours working around the globe to serve some of the areas most impacted by COVID-19. We've seen it. We saw it on #GivingTuesdayNow as many of you reached and exceeded your fundraising goals. We've seen donors give to your emergency food relief campaigns, hand sanitization and water

New Event Page Design

We've refreshed the look of our Event pages. Whether you're hosting virtual events now or planning for future events, we hope you like the more clean, modern look. To activate the new design, you must update your Theme.  See "How do I update to the new Events page design?" support article to guide you

Improvements to Selling Products

We've been seeing a large increase in the number of products and items listed and sold using REACH. Thank you! Considering this, our development team has recently made several updates to add better functionality on the administrative side and on the public-facing, supporter side when selling and buying products. New updates include: *Admins can

New Donor Portal Now Live

Our newly redesigned donor portal is now live! Ideal for both desktop and mobile use. Your donors will benefit from a more user-friendly way to manage their donations, sponsorships, start campaigns, message with their sponsorships and print their contribution statements. Donors can view their primary information on

COVID-19

A Message to Our Partners Regarding COVID-19 To our REACH partners, We are taking the necessary precautions to ensure the health of our team members, their families and our community. Our team is practicing social distancing in all aspects of our daily lives, including working from home. We routinely work

Top 15 New Features

We are dedicated to making regular updates to REACH. New features and updates are released, typically monthly, throughout the year. Many of these updates are a direct result of your responses on our Feedback Forum. Thanks for your feedback as we continue to make improvements and enhancements to REACH to better serve you -

REACH

REACH provides child sponsorship management, donor management, nonprofit fundraising, text to give solutions for nonprofits around the globe.

We are dedicated to providing nonprofits with a solution that is simple to use, effective and saves them time and resources.

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