REACHpay is REACH’s built-in, PCI-compliant payment gateway for U.S.-based nonprofits, provided through Stripe Connect. If you are new to REACH and will be using REACHpay as your payment gateway, follow the steps below to complete your setup.

We recommend reviewing all REACHpay documentation before starting.

Step-by-Step Setup Instructions#

1. Start REACHpay Setup#

Go to Settings > Donation Settings > REACHpay. A setup modal will open with step-by-step instructions.

The form must be completed by someone with significant control over your organization. Be prepared to enter the following information:

• Employer Identification Number (EIN)
• Legal name (for identity verification)
• Email address
• Job title
• Date of birth
• Home address
• Phone number
• Last 4 digits of SSN

Click Confirm once complete. Additional fields may appear based on Stripe’s requirements.

2. Add Organization Officers#

Go to Settings > REACHpay > Officers. Add at least two executive-level officers and assign each as either a Representative or Executive.

• Representative: Primary financial contact (e.g., CFO, Treasurer). This person may need to submit additional ID if requested.
• Executive: Senior leader (e.g., CEO, Executive Director)

Required officer information:

• Legal name
• Email address
• Job title
• Date of birth
• Phone number
• Last 4 digits of SSN

Note: Some fields cannot be edited later. Contact Support if updates are needed.

3. Enter Payout Information#

First, add your address and billing details under Settings > Account Settings. This step is required before you can complete your Payout Setup.

Navigate to the Payout Setup tab and provide your organization’s banking details:

• Bank name
• Account holder name (a label for your reference)
• Account holder type
• Routing number
• Account number

To edit later, click Change Account.

By default, payouts are sent daily on business days with a two-business-day delay. You may choose to change your payout frequency to Weekly or Monthly.

To update this, go to the Payout Setup tab, click Change Payout Schedule, and select your desired frequency and payout day.

4. Enable Charges and Complete Setup#

As you complete each step, your REACHpay Overview screen will update. Once setup is complete, Charges and Payouts will show as Enabled.

Email our Support team to:

• Request that REACHpay transactions be enabled
• Let us know if you’d like to enable ACH/EFT and/or multi-currency (optional)

ACH/EFT donations: $1 + 1% per transaction
Multi-currency donations: Additional 1% per transaction

Also, go to Settings > Account Settings > Billing and ensure a payment method has been added for your REACH account. This is required to activate REACHpay.

5. Test Donations#

We recommend testing donations to ensure everything is working correctly.

First, go to Settings > Donation Setup > Payment Gateway and confirm REACHpay is configured.

Then:

• As an Admin: Go to Donations > + New Donation, complete an online donation, and confirm success
• As a Supporter: Use your public REACH donation form to submit a donation and verify it in the Admin Console

6. Review Admin Notifications for Disputes#

If a donation is disputed, the account email will receive a notification with a link to the donation details.

To ensure other admins are notified, have them opt in to Donation Disputes and Early Fraud Warning email notifications. The email will explain the dispute reason and required steps.

We also strongly recommend creating a dispute response template for your organization—like this example—so you’re ready to quickly complete and submit it if a dispute arises.

7. Notify Your Supporters#

If you previously accepted donations through another platform or gateway, notify your supporters about the change.

You can email all supporters directly from REACH. Refer to our Emails article for help.

If you enable ACH/EFT, supporters can either manually link and authorize their U.S. bank account or complete a micro deposit verification process (both outlined here). These details cannot be transferred.

Suggested message:

We will be switching payment gateways for our online giving platform. This change will lower transaction fees and allow new ways to give, including Apple Pay and Google Pay.

Depending on your bank or card issuer, you may see our organization’s name or “REACH” on your statement.

As part of this update, you may also notice a temporary $1 pending charge from REACH or REACHpay. This is not an actual charge and will disappear within a few days.

8. (Optional) Request a PCI Transfer#

If you want to bring in credit/debit card data from a previous provider for uninterrupted recurring donations, you can request a PCI-compliant data transfer.

Important: ACH/EFT data cannot be transferred. Supporters can either manually link and authorize their U.S. bank account or complete a micro deposit verification process (both outlined here)

PCI Transfers are optional and carry a fee:

• $100/hour
• Typical total: $200–$500, depending on data volume

To start the process:

1. Contact your previous gateway to confirm they can provide the data
2. Email Support to begin the process
3. We’ll provide an estimate and guide you through next steps

Note: PCI transfers may take several weeks and cannot begin until your previous provider delivers the required data file.

9. Cancel Your Previous Payment Gateway#

After your transition to REACHpay is complete and no further payments are processing through your old gateway, you may cancel that account.

It is your organization’s responsibility to decide when you are fully clear of your previous provider. Once confirmed, you can cancel your former gateway account.