Retainer Service

With our Retainer Service, the REACH support team can accomplish a variety of tasks for you – from data import to portal customization. We understand that sometimes you just need extra hands to complete a task, not simply guidance on how to do it on your own.

Notes:

  • Any requests for a REACH team member to modify an organization’s code will need to be requested by the client and completed by the REACH team using our Retainer Service.
  • Design services are not offered using our Retainer Service.

Retainer Service Overview

  • You can purchase individual hours or subscribe to a monthly package of hours (20% savings).
  • A minimum of two prepaid hours (at $100/hour, total $200) is required.
  • Hours can be purchased at any time, but must be purchased prior to work being started
  • Note: Monthly package hours are not available for use until they have been invoiced.
  • Retainer work is billed in 15-minute increments. Any unused hours can be used later, with 12 months after the purchase date.
  • Hours can be purchased at any time, but must be purchased prior to work being started
  • As outlined in the Retainer Service FAQs, please allow for 30-60 days to complete the work.
  • There’s a 50% surcharge for Rush requests. Rush requests are any work that needs to be completed within 7 days.

Requesting Retainer Service

Before we begin a Retainer Service project, organizations must:

  • Go to Settings > Retainer Services
  • Click on Add Hours to add individual hours 
    • Note: We require a minimum of two prepaid hours (at $100/hour).
  • If you account does not have the minimum of two hours available under Current Retainer Hours Available, click on Add Hours to add the remaining hours required and click Submit.
    • Note: These hours will be automatically to your account.
  • Or, click on Subscribe under one of our Monthly Retainer Packages
  • On the Retainer Work tab, input the work you desire to be completed, your desired completion date and a detailed description of the job(s) you wish to have completed. The more information you can provide here, the better. This helps us best assign and estimate your project.
  • Attach any files, if needed
  • Click Add Job

Once a job is added, our Support team will be notified of your request and will contact you to get started, likely by the end of the next business day. 

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