Retainer Service

With our Retainer Service, the REACH support team can accomplish a variety of tasks for you – from data import to web portal customization. We understand that sometimes you just need extra hands to complete a task, not simply guidance on how to do it on your own.

You can purchase individual hours or subscribe to a monthly package of hours (20% savings).

The monthly package is great for when you are planning ahead as the hours are not available for use until they have been invoiced.

Once purchased, the hours will roll over each month and expire 12 months after the purchase date. Hours can be purchased at any time, but must be purchased prior to work being started. 

To add hours or subscribe to a monthly package:

  • Go to Settings > Manage Retainers
  • Click on Add Hours to add individual hours 
  • Or, click on Subscribe under one of our Monthly Retainer Packages
  • On the Retainer Work tab, input the work you desire to be completed, your desired completion date and a detailed description of the job(s) you wish to have completed
  • Attach any files, if needed
  • Click Add Job

Once a job is added, our Support team will be notified of your request and will contact you to get started, likely by the end of the next business day. 

If you would like an estimate on the time required to complete the task, click on Contact Support icon from your Admin Console to contact Support and describe your needs.

Please refer to our website for more information about our retainer services.:


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