REACH works with your payment gateway to allow your supporters to make online donations. Your organization must have an account with a payment gateway to use REACH online donations.
Payment Gateway Overview
REACH has a partnership with a service who provides PCI compliant payment method storage and payment gateway integrations. We are proud to work with over 100 payment gateways.
Our most used gateways are compared here: http://www.reachapp.co/payment-gateway-comparison.
If you are not currently working with a payment gateway, we highly recommend Stripe due to its ease of use, non-profit discount, all-inclusive price with fewer hidden fees and the amount of countries, currencies and card types it works with.
If you use a payment gateway other than Stripe, we highly recommend you learn and have a full understanding of any additional or hidden fees they may charge in the event of a refund or other occurrence.
To review what payment gateways work in your base country, please review this list: https://www.spreedly.com/gateways.
Setting up Your Payment Gateway
To learn if we accept your current payment gateway, simply email us.
Or, if you already have a REACH account, go to Settings > Admin Console and select Donation Setup. Click the Payment Gateway tab and then Select A New Payment Gateway dropdown to view a full list.
Using a Payment Gateway during Your REACH Trial
In order to accept donations during your 60-day trial period, you will need to have a payment gateway set up.
Entering a payment gateway during your trial will not end your trial period. However, please note that any transaction fees from donations accepted during your trial period will be billed to your organization.
Your monthly REACH plan fee is waived for the first month of your 60-day trial period. Should you continue using REACH after your trial, you will be billed at the end of the your second month for your REACH plan fee and any transaction fees from donations accepted during your trial period.
If you cancel your REACH account prior to your trial ending, you will not be billed for your REACH plan but will be billed for any transaction fees from donations accepted during your trial period.
Note: Billing dates are based on the date of signup.
Testing your Payment Gateway
We always recommend you run a test donation after setting up your payment gateway to confirm the set up was complete. A successful donation will display in REACH and in your payment gateway. You can then make a refund if desired.
Accepting ACH/EFT Payments
Only a few Payment Gateways offer ACH/EFT payments.
If you need the ACH/EFT option, we do accept ACH/EFT donations from the following payment gateways (please note this may change at any time):
Vantiv Express (formerly Element)
Sage Payment Solutions
Changing your Payment Gateway
You can change your payment gateway at any time without disruption or notification to your donors. Once REACH has your supporter payment information, changing your payment gateway will not effect the supporter payment data.
To do so, go to Settings > Admin Console and select Donation Setup. Click the Payment Gateway tab and then Select A New Payment Gateway dropdown to view a full list.