REACH integrates with the payment gateway of your choice, enabling your supporters to give online. To accept online donations through REACH, your organization must have an active account with a supported payment gateway.

We recommend REACHpay—our built-in, PCI-compliant payment gateway powered by Stripe Connect. With REACHpay, setup is seamless and fully supported within the REACH platform.

REACHpay is available with the Fundraising, Sponsorship, Essentials, and Pro plans.

REACHpay Benefits#

Note: REACHpay is available only to U.S.-based nonprofits.

REACHpay offers a number of advantages designed specifically for nonprofits:

• Simplified Fees
  One transaction fee—no separate fees for REACH and a third-party gateway.
• Secure & Compliant
  PCI Level 1 compliant, powered by Stripe Connect.
• Flexible Payment Options
  Accepts all major credit cards, Google Pay, Apple Pay, and ACH/EFT donations.
• Automatic Card Updater
  Keeps saved payment methods current to help prevent missed donations.
• Advanced Fraud Protection
  Built-in tools to help detect and reduce fraudulent activity.
• Direct Bank Payouts
  Funds are deposited directly into your organization’s bank account.
• Payout Reconciliation Report
  Easily view detailed line items and donation data associated with each REACHpay payout.

Compare REACHpay with other gateways to see how it measures up.
View the REACHpay Setup Guide to get started.

Other Payment Gateways#

REACH partners with a trusted service that offers PCI-compliant payment method storage and integrations with over 100 payment gateways worldwide.

To check which gateways are supported in your country, click here.

If you’d like to confirm whether your current gateway is supported, feel free to email us.

Already using REACH?
Go to Settings > Donation Setup, click the Payment Gateway tab, then open the Select a New Payment Gateway dropdown to view the full list of available options.

Using a Payment Gateway during Your REACH Trial#

To accept donations during your 60-day trial, you’ll need to set up a payment gateway.

Adding a gateway during your trial will not end your trial early. However, please note that any transaction fees from donations received during the trial will be billed to your organization.

Your REACH plan fee is waived for the first month of the trial. If you continue using REACH after the trial, you’ll be billed at the end of your second month for:

• Your REACH plan
• Any transaction fees from donations received during the trial

If you cancel your account before the trial ends, you won’t be charged for your plan—but you will still be responsible for any transaction fees incurred during the trial.

Note: All billing is based on your original signup date.

Connecting a Payment Gateway other than REACHpay#

If you’ve signed up for a REACH trial and chosen a payment gateway other than REACHpay, you’ll need to connect it to your REACH account.

To connect your payment gateway:

1. Go to Settings > Donation Setup
2. Click the Payment Gateway tab
3. In the Select a New Payment Gateway dropdown, choose your gateway
4. Enter the required information. Note: Each gateway has different connection requirements. Once selected, you’ll see the specific login credentials or keys needed.
5. Scroll to the bottom and click Save Changes

After saving, the connection fields will clear for security purposes. You’ll see the name of your selected gateway listed under Current Payment Gateway.

Testing your Payment Gateway#

We always recommend you run a test donation after setting up your payment gateway to confirm the set up was complete. A successful donation will display in REACH and in your payment gateway. You can then make a refund if desired.

Accepting ACH/EFT Payments#

REACHpay does accept ACH/EFT payments. Please refer to ACH with REACHpay article to learn more.

We also accept ACH/EFT donations from the following payment gateways (please note this may change at any time): 

Authorize.net
BluePay
BridgePay
CardConnect
Diamond Mind
Vantiv Express (formerly Element)
Forte
IXOPAY
Moneris US
NMI
PayConex
Sage Payment Solutions
Vantiv eCommerce

Changing your Payment Gateway #

You can switch your payment gateway at any time without disrupting donations or notifying your supporters. Once supporter payment information is stored in REACH, changing gateways will not affect their saved data.

If you’re switching from REACHpay#

Please email us so we can disable REACHpay for your account.

If you’re switching to REACHpay#

Follow the setup instructions here.

If you’re switching between partnered gateways#

1. Go to Settings > Donation Setup
2. Click the Payment Gateway tab
3. Open the Select a New Payment Gateway dropdown to view all available options
4. After setting up your new gateway account, select it from the list
5. The screen will update with the required fields—enter your gateway credentials, then click Save Changes

Once saved, your REACH account will begin using the new gateway immediately.