Support Schedule

REACH’s Support Hours:

  • Monday – Thursday: 8:00am – 7:00pm Eastern Time
  • Friday: 8:00am – 6:00pm Eastern Time

REACH is closed to observe the following holidays: 

  • New Years Day 
  • Martin Luther King, Jr. Day
  • Good Friday 
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Thursday and Friday
  • Christmas Eve and Christmas Day

Note: We will be closed on Friday, December 22nd to observe Christmas Eve, Monday, December 25th to observe Christmas Day and Monday, January 1st to observe New Years Day.

For the week of December 26th through December 29th, we will be working with a reduced support staff in order for our employees to enjoy time with their loved ones. Emailing support is the best way to contact us during the time. Please be patient and expect slower than normal response times to any support tickets. Thank you for your understanding! 

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