Support Schedule

REACH’s Support Hours:

  • Monday – Thursday: 8:00am – 7:00pm Eastern Time
  • Friday: 8:00am – 6:00pm Eastern Time

REACH is closed to observe the following holidays: 

  • New Years Day 
  • Martin Luther King, Jr. Day
  • Good Friday 
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Thursday and Friday
  • Christmas Eve and Christmas Day

Note: For the week of December 26th through December 30th, we will be working with a reduced support staff in order for our employees to enjoy time with their loved ones. Emailing support is the best way to contact us during the time. Please be patient and expect slower than normal response times to any support tickets. We will be closed on Monday, January 2nd to observe New Years Day. Thank you for your understanding! 

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