The 404 Portal Template controls the layout and content displayed when someone navigates to a page on your site that doesn’t exist.

Use this template to customize the messaging, branding, and content shown when a visitor encounters a 404 error.

Quick Links#

• Portal Templates Overview (recommended starting point)
• Portal Branding (fonts, colors, logos)

Access This Template#

Go to Portal Content → Portal Templates → 404.

Tip: Make edits in Staging Site first so you can preview changes before publishing

Image (Logo)#

Customize the image displayed at the top of the 404 page (typically your logo).

You can:

• Adjust margins and size
• Set corner radius and drop shadow
• Add alternate text
• Enforce an aspect ratio

To remove this image, delete the Image block.

Heading (404 – Page Not Found)#

Customize the main heading displayed on the 404 page.

You can:

• Edit the heading text
• Adjust margins
• Set heading size
• Change text color

Example alternative headings include:

• Oops! Page Not Found
• Sorry, We Can’t Find That Page
• This Page Doesn’t Exist
• Lost in the Web?
• 404 Error – Page Not Found

Text Block#

Customize the text displayed below the heading.

You can:

• Edit the content
• Adjust margins
• Set font size
• Change text color

Default text is included, but you may replace it with messaging such as:

• The page you’re looking for can’t be found.
• Sorry, we couldn’t locate that page.
• It looks like this page doesn’t exist.
• Try searching or returning to the homepage.
• Oops! Something went wrong.

Sponsorship Opportunities#

This section is included by default and displays featured sponsorships when a visitor reaches a nonexistent page.

You can:

• Customize the section heading text, margins, size, and color
• Adjust featured sponsorship display options, including:
  • Margins
  • Title and description colors
  • Whether to display Days Waiting, Biggest Need, Age, Place, or Project
  • Whether to show a sponsorship description preview
  • Which sponsorship custom fields are displayed
  • Vertical or horizontal layout
  • Number of sponsorships shown
• Specify the text displayed when no sponsorships are available

If your organization does not use Sponsorships, you may remove this section or replace it with other content.

Preview and Publish#

Preview changes on the staging site, then use Actions → Publish Staging to Live Site when you’re ready to apply updates to your live site.