REACH provides several different customization settings for your sponsorship program.

Note: This article pertains to sponsorships only. While in each section, we recommend reviewing your settings and options for all areas within REACH.

General Sponsorships Settings#

Go to Settings > General Settings > Sponsorships tab

From here, you can:

• Notify admins when sponsorships are past due
• Automatically add new sponsors to a group
• Skip the cart page for new sponsorships
• Prompt sponsors to add an extra recurring donation to another category
• Order sponsorships by selected criteria
• Hide fully sponsored profiles from public view (visible to logged-in sponsors only)
• Limit search engine indexing of sponsorship profiles
• Conversations
  • Allow supporters to message administrators
  • Allow supporters and admins to send video messages
  • Include conversation attachments in emails (privacy risk noted)
• Catch-up alert
  • Show past-due sponsors an alert with an option to donate and catch up
• Albums
  • Hide sponsorship albums from the public; visible only to logged-in sponsors

Admin User Access#

Go to Settings > Admin Users and edit each individual admin

From the Permissions tab, you can grant access or limit to read only for:

• Sponsorships – Manage sponsorships and relationships with supporters
• Sponsorship Supporters – Manage the relationships between sponsorships and supporters
• Sponsorship Type – Manage sponsorship program setup

From the Notifications tab, you can choose which notifications each admin should receive from REACH for:

• Cancelled Sponsorship
• New Sponsorship
• Sponsorship Payment Reminder

From the Projects/Places tab, you can attach certain admins to an existing Project or Place. Once attached, the admin’s access to sponsorships will be scoped based on the Projects or Places selected. 

Donation Setup#

From Settings > Donation Setup > Default GL Codes, you can set your default GL code for Sponsorship Types. 

Sponsorship Gift Catalog#

From Settings > General Settings > Products tab, you can: 

• Show product orders
• Rename the Sponsorship Gift Catalog
• Add custom header content to the sponsorship gift catalog

Note: Your Gift Catalog will display Products created and designated as a sponsorship gift for supporters to purchase items for their sponsorship. 

Email Templates#

From Settings > Email Templates, you can:

• Update your New Sponsorship email
  • Note: We recommend include first time login instructions for the Donor Portal. Please refer to this article for our suggested text. 

Supporter Notifications#

From Settings > Supporter Notifications, you can:

Create custom emails that can be automatically sent to your supporters after:

• A Sponsorship is Cancelled
• An Offline Sponsorship Supporter is Created
• An Offline Sponsorship is Past Due

Mail Merge Templates#

From Settings > Mail Merge Templates, you can create and edit our example templates for:

• Past Due Sponsorship Reminder
• Sponsorship Card with QR Code
• Sponsorship Flyer with QR Code
• Sponsorship Information Sheet
• Sponsorship Thank You 

Tags#

From Data Setup > Tags, you can create short text labels and attach them to your sponsorship records. 

These are commonly used to assign certain sponsorships to certain admins, flag for an upcoming newsletter or social media posting, assign a priority level. Refer to our Sponsorship Tags article for more information. 

Automations#

From Data Setup > Automations, you can set up immediate admin notifications for when a Sponsorship Supporter has cancelled their sponsorship or an admin has changed the frequency, amount or shares.